SHIPPING
We pride ourselves on providing an excellent customer service and we aim to dispatch all orders within 7 business days. All our products are made to order, the framed and card mounted prints are bespoke and hand built by professional picture framers.
Postage and packing is free to UK customers, international deliveries will incur a charge.
All deliveries fulfilled by Royal Mail.
UK DELIVERY
UK Standard Delivery (10 business days) - FREE for all photography products.
Book delivery will incur as small charge for postage and packaging.
EU DELIVERY
EU (10 -14 business days) £8.95 for all photographic products
Book delivery will cost £5, with the reduction to shipping applied at the checkout.
You will receive an email to notify you that your order has been shipped
INTERNATIONAL DELIVERY
Worldwide Delivery (10 -14 business days) £8.95
You will receive an email to notify you that your order has been shipped.
CUSTOMS AND IMPORT CHARGES
Customs and import duties may be charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control of these charges, so we suggest you check first what import charges may apply before ordering.
RETURNS
We really hope you're happy with your purchase, however, if you wish to return an item, we’re here to help: We will gladly offer an exchange, credit or refund within 14 days of you receiving your item. To be eligible for a return, your item should be unworn and in the same condition as when you received it. Please contact us to request a returns number.
REFUNDS AND PROCESSING
We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3-7 days, depending on your card issuer's policies. Original shipping charges are non-refundable. The buyer will be responsible for paying their own shipping costs for returning an item. Please remember to obtain and keep the certificate of postage from the post office as this will act as your proof of delivery.
CONTACT US
If you have any questions on how to return your item to us, contact us.